Refund Safety

GoCardless recommends that payments are not refunded within 7 days of being charged, this gives added protection against refunding unsettled payments. This means that any payment collected from your customers cannot be refunded until 7 days after the payment was charged, allowing sufficient time for the payment to settle into your account, prior to the refund request.

This period is imposed as default, however if you would like to opt-out of this safety feature, please email the GoCardless support team at help@gocardless.com.

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