On occasion email notifications sent from teamup may end up in your junk or spam folder.

To prevent emails going in these folders you may need to whitelist the sender address.

See steps below for various mail providers:

Outlook.com

For Outlook.com, Windows Live Mail, Hotmail and MSN Mail, sign in to your account at Outlook.com and do the following.

Add the address to your contacts

Add the email address that is sending you email (e.g. noreply@notify.goteamup.com) to your Outlook.com Contacts. Outlook.com will usually deliver email from addresses that are in your Contacts.

Add the address to your safe senders

  1. Click the cog icon in the top-right corner and then More mail settings
  2. Select Safe and blocked senders and then Safe senders
  3. Add add the domain of the email you want to whitelist to the list of Safe senders
  4. Return to Safe and blocked senders and then select Safe mailing lists
  5. Add the email address of the online group you want to whitelist to the list of Safe mailing lists

Gmail

Sign in to your account at Gmail.com and do the following.

Add the address to your contacts

Add the email address that is sending you email (e.g. noreply@notify.goteamup.com) to your Gmail Contacts. Google will usually deliver email from addresses that are in your Contacts.

Mark messages as ‘Not spam’

If Gmail has marked emails you wish to whitelist as spam, tell Gmail the emails are not spam.

  1. In Gmail, navigate to the spam folder.
  2. Search for emails containing the domain you wish to whitelist (eg onlinegroups.net).
  3. Select all the emails shown.
  4. Click More and then Not spam.

YAHOO

Sign in to your account at Yahoo! Mail and do the following.

Add the address to your contacts

Add the email address that is sending you email (e.g. noreply@notify.goteamup.com) to your Yahoo! Mail Contacts. Yahoo! will usually deliver email from addresses that are in your Contacts.

Create a filter for the address

AOL

To make sure email gets delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List.

  1. Click the Spam Controls link on the lower right side of your inbox screen.
  2. When the Mail & Spam Controls box appears, click the Custom Sender list link.
  3. Choose the Allow email from ... (Sender) option.
  4. Then click Add.
  5. Click Save.

Did this answer your question?