There are some great ways the system can help you do this.

Track who is not showing up to classes

Who's missing? Who's not showing up?

Send a pre-class reminder email

How about sending a quick prompt before the class starts, reminding customers to unregister if they can no longer attend?

Adding a pre/post class notification

Send an automated email to customers who no show


For instance, you could send customers an automated email when they no show. See the below guide for where to head to do this.

Adding a pre/post class notification

Note. You'll need to set up a post-class trigger sent to no shows only.

Add a fee to the customer's membership

Maybe you want to fine customers for no showing over a certain number of times.

FAQ: How to add a payment to a recurring membership

For class packs you could subtract some of their usage:

Recording an extra usage against a customer's membership

Reduce the membership limits

We often hear that customers with unlimited classes are the repeat offenders, given they don't lose any class credits if they don't show up.

How about reducing the unlimited sessions to a weekly limit? This can help create more urgency to attend or unregister, which ensures the customer gets their class credit back.

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