The registration timelines setting - Settings >> Registration >> 'Registration timelines' - allows you to determine when customers can register for and leave a session.

The booking and cancellation settings can be global for all offerings, or they can be customised for each class type by creating multiple 'Registration timelines'.


From this section, you will be able to set:

Registrations open - How far in advance can customers register? Use this setting to prevent customers from registering for classes too far into the future.

Registrations close - When can customers no longer register for a class? This cutoff can be before or after the class begins.

Cancellation cutoff - Cancellations after this cutoff will be late cancellations and will not be refunded.

Managing registration timelines

You can have a general timeline for all class types or multiple versions of these settings for different class types. When you have multiple timelines, the first one on the list will always be the 'Default' timeline.

If a class type isn't assigned a specific timeline, it will be assigned the default timeline.

For example, if you delete one of your timelines, all class types assigned to that timeline will revert to the default timeline settings.


Note: all timelines can be edited and deleted, except the default timeline (which can be edited, but not deleted).

Jump to:

Adding a new registration timeline

Editing registration timelines

Deleting registration timelines

Set how far in advance customers can register for classes

Setting a cancellation cutoff time for classes

Set when customers can no longer register for a class

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