Managing Payments and Billing
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      2. For Business Owners
      3. Managing Payments and Billing

      Unskip previously skipped membership payments

      I skipped a customer's payment but I need to add it back for payment.

      Payments can be skipped from the upcoming payments tab of a membership:

      Membership details page with skip this payment button highlighted



      💡 Payments will also be skipped if a membership is on hold, after the payment date has been succeeded.



      To unskip a payment:

      1. Go to Customer List and select customer.

      2. Go to the Memberships tab and select the relevant membership. From here you will see there is a 'Skipped Payments' tab, click on this.

      3. You will now see the option to Unskip, next to any skipped payments:

      Membership detail page displaying skipped payments, unskip button highlighted 

      Alternatively, if you're looking to add an ad hoc payment to customers recurring membership to collect a payment instead, this can be done by heading to the Upcoming Payments tab >> Add ad hoc payment

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      How to skip membership payments

      How to add a payment to a recurring membership